Ballater Surgery108 Chislehurst RoadOrpington, BR6 0DPTel: 01689 826664
Appointments may be made with the doctor or nurse by telephoning 01689 826664 or by calling at Ballater during surgery hours. Doctors appointments are for 10 minute duration.
If you call or visit the practice between 8am and 6:30pm, requiring urgent care or advice, you will receive a clinical response on the day.
Patients will normally be able to see a doctor within 5 - 7 days for routine appointments. If you wish to see a specific doctor you may have to wait a little longer.
All appointments can be booked a month in advance.
Click here to book/cancel your appointment online
Help us to help you. NHS resources are precious and it is in everyone’s interest to use them in a responsible manner. Please:
Patients not seen within 3 years aged between 16 and 75 years will be offered a consultation on request at the surgery.
Patients aged 75 years and over who have not had a consultation in the past 12 months, will be offered a consultation on request, this may be at the surgery or in the patients home.
IN AN ATTEMPT TO TRY AND RESOLVE THIS THE PRACTICE HAS DEVELOPED THE FOLLOWING POLICY.
IF YOU FAIL TO ATTEND APPOINTMENTS WITHOUT INFORMING US WE WILL WRITE TO YOU ASKING IF THERE ARE ANY SPECIFIC PROBLEMS PREVENTING YOU FROM LETTING US KNOW.
IF YOU REPEATEDLY FAIL TO ATTEND FOR APPOINTMENTS YOU MAY BE ASKED TO FIND AN ALTERNATIVE GP PRACTICE.
Currently if you feel you need to see a doctor urgently, on that day, you call in the morning and then one of the doctors will call you to discuss the problem and make an appointment on that day if necessary.
It can be difficult to get through in the morning as the phone lines are busy.
There is now an option to email us so that the Triage doctor will read the email between 8am and 10am that day (or the next day if you send the email after 10am). The doctor will then call you back to discuss the problem and book an appointment if necessary, just as if you had called us first. Please provide the best contact number for yourself and current mobile number. Please keep your phone free between 8-10am. If you haven't heard from us by 1030 please call us.
If your problem is an emergency PLEASE CALL US or an out of hours service if out of hours.
Please do not email if you need to talk to someone.
The Urgent Triage Email address is: email@example.com
If you require a prescription please sign up for Patient Access.
If you wish to speak to a doctor or nurse for advice, please phone between 8 and 9am.
You may be asked to leave your telephone number and the doctor or nurse will call you back when they are available.
Email requests only dealt with weekdays 9-4pm
We are happy to receive email requests from patients via Engage Consult but please be aware that this service is only manned Monday to Friday 9am–4pm and although we attempt to answer most enquires as quickly as possible it is a 48 hour turnaround.
Please send your email with a delivery / read receipt as we are unable to confirm if we have received your email.
If you use emails to request repeat prescriptions please sign up for Patient Access (see below) as this service is linked directly to your medical record other wise please email firstname.lastname@example.org
By using this email service you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method of contacting the surgery.
Whenever possible please attend the surgery as this saves valuable time. Patients who think they may require a home visit should telephone if possible before 10am.
The receptionist will need your (the patient’s) full name, address and telephone no. You may be advised that a doctor will telephone you to discuss your need for a home visit.
It is quite safe to bring children with high temperatures to the surgery by car; they will be seen more quickly and, if infectious, in a separate room. If at all possible, please try to come to the surgery where full medical facilities are available.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
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