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Patient Participation Group (PPG)

as at January 2014


Ballater is pleased to announce that we have taken a new initiative to ensure that we strengthen the relationship between patients and the practice, which is critical to the provision of a modern high quality general practice.


GP practices are regulated by the Care Quality Commission (CQC) which encourages and works with Patient Participation Groups (PPG) which are in place in 75% of practices in the UK.


We have now upgraded our Patients’ Advisory Group to our own PPG.


PPG will focus on:

·          Representing the patient experience both with the practice and the CQC

·          Support better healthcare and treatment

·          Help the practice to improve service delivery


Key to the success of PPG will be the improvement of communication between the patients, doctors and practice staff with everyone embracing the need for continuing improvement of services.


With this in mind we recognise the need to meet and talk with a cross section of patient groups including but not limited to:


Young families

Young adults (18 – 25)

Adults (25+)


Retired people

Patients with chronic diseases (i.e. diabetes, asthma, COPD etc.)


We have already held two meetings for Carers in December 2013 which were considered a successful start and another is arranged for January 29th at 11.30am.


We plan to hold a number of introductory events at a time to suit each type of group, so that we can work out how best to get your feedback to provide the care you need.


Steve Westpfel, Chairman of the PPG, will be working with the Practice Manager, Jackie Routley together with the doctors and practice staff to create an effective and patient focused PPG.


Over 30 patients have already shown an interested in giving feedback and getting more involved and Steve plans to chat to all these patients by the end of January.


He would be pleased to chat to anyone with ideas or opinions on how we can jointly take this new initiative forward and where our priorities should lie and anyone who would be interested in joining our upgraded PPG, which meets quarterly.


Steve can be reached on 01689 828175 or 07706 487282



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