Abdominal Pain
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment, routine appointments within 2-4 weeks. For severe abdominal pain either email the triage email broccg.ballatertriage@nhs.net (read Monday to Friday 08.00 – 10.00) or call reception.
Acute Asthma
Who do I see: Practice Nurse or Clinical Pharmacist
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment, routine appointments (face to face or telephone) within 2-4 weeks. For severe asthma either email the triage email broccg.ballatertriage@nhs.net (read Monday to Friday 08.00 – 10.00) or call reception.
Anxiety
Who do I see: Talk Together Bromley/GP
Advice: Visit Talk Together Bromley for IAPT services, or please book a phone appointment online or contact reception on 01689 826664 to make an appointment. (phone consultations are often the best)
Blood Pressure Monitoring
Who do I see: Health Care Assistant/Nurse
Advice: Please take you blood pressure over at least two weeks and message the readings to us through eConsult or book a telephone consultation 01689 826664 to discuss them.
Blood Tests
Who do I see: Health Care Assistant
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment. Appointments for blood tests MUST have been requested by your doctor or other health care professional.
To view results online please sign up to Patient Access (sign up with id and proof of address at reception) or if this is not yet ready for, you can message us through the online eConsult service on our website, or book a phone consultation to discuss them.
Blue Badge Forms
Who do I see: Contact Bromley Council
Advice: Please see the Bromley Council website or call 0300 303 8661 (Bromley Council).
Boils
Who do I see: GP
Advice: For severe boils please email and send photos and a history to the triage email broccg.ballatertriage@nhs.net (read Monday to Friday 08.00 – 10.00) or call reception 01689 826664. For less urgent boils please message us with photos through eConsult.
Breathlessness
Who do I see: Practice Nurse / GP or A&E for severe symptoms
Advice: Telephone 999 or 111 if symptoms are severe. For less serious breathing issues such as COPD or chest infections, please book an appointment online, or contact reception on 01689 826664 to make an appointment.
Bruised Ribs
Who do I see: Community Pharmacist / GP
Advice: For pain relief, please search for your nearest community pharmacy. For difficulty breathing, please book an appointment online, or contact reception on 01689 826664 to make an appointment including urgent appointments.
Cellulitis
Who do I see: Practice Nurse / Community Pharmacist / GP
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment. For severe cellulitis / skin infections please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday to Friday 08.00 – 10.00). For less urgent infections please message us with photos through eConsult.
Cervical Smears
Who do I see: Practice Nurse
Advice: Once you are invited, please book an appointment online, or contact reception on 01689 826664 to make an appointment on a day that you are not bleeding or on your period.
Chest Infections
Who do I see: GP if persists for more than 1 week, or other chest issues (asthma)
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment, routine appointments within 2-4 weeks. For severe symptoms ask reception to add you to triage for that day.
Chest Pain
Who do I see: GP or A&E for severe symptoms
Advice: Telephone 111 or 999 if symptoms are severe. If not severe and has lasted for more than a few days, please book an appointment online, or contact reception on 01689 826664 to make an appointment.
Children’s Immunisations
Who do I see: Practice Nurse
Advice: For appointments needed for immunisations, please book an appointment online, or contact reception on 01689 826664 to make an appointment. Find out more at NHS Choices.
Chronic Heart Disease
Who do I see: GP
Advice: Message us on eConsult or arrange a Telephone Consultation to discuss what you need.
Coils or Implants
Who do I see: GP or Sexual Health Services
Advice: Please book an appointment or contact reception on01689 826664 to make an appointment with the correct GP.
Constipation or Piles
Who do I see: Community Pharmacy / GP if persists more than 1 week
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 826664 to make an appointment. Routine appointments within 2-4 weeks. For advice, message us through eConsult or book a telephone consultation to discuss the problem.
Contraception and Family Planning
Who do I see: Contraception Service / GP / Practice Nurse
Advice: Please visit Bromley Sexual Health Clinic Contraception Service, to find out more including clinic locations and opening times visit. Contraception and family planning appointments are available at various times every day. For a GP or a Practice Nurse, please book an appointment online, or contact reception on 01689 826664 to make an appointment. Routine appointments within 2-4 weeks.
Cough
Who do I see: Self Care/Community Pharmacy / GP if persists for more than 3 weeks
Advice: Search for your nearest community pharmacist. For a GP, please book an appointment online, or contact reception on 01689 826664 to make an appointment. Routine appointments within 2-4 weeks. For severe cough please email a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception. For less urgent coughs please message us through eConsult.
Cystitis
Who do I see: Community Pharmacy / GP if persists for more than 3 days
Advice: Search for your nearest community pharmacist. For more severe symptoms for children and over 65’s drop off a sample and ask reception for a call back. For others please ring reception on 01689 826664 for a call back.
Dementia Screening
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment.
Dental Problems
Who do I see: Dentist / GP for dental abscess if no emergency dentist available.
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services
Depot Injection (Contraception)
Who do I see: Family Planning Clinic / GP / Practice Nurse
Advice: Find out more information about *** Family Planning Clinics. Contraception and family planning appointments are available at various times every day. For a GP or a Practice Nurse, please book an appointment online, or contact reception on 01689 826664 to make an appointment. Routine appointments within 2-4 weeks.
Depression:
Who do I see: Talk Together Bromley/GP
Advice: Visit Talk Together Bromley you can self refer here for IAPT services, or please book a telephone appointment online or contact reception on 01689 826664 to make an appointment or contact us through eConsult.
Diabetes Monitoring
Who do I see: Healthcare Assistant / Practice Nurse (full annual)
Advice: Please book your annual face to face appointment April till June every year. Reception will organise the blood test, foot check and phone review. You will need another blood test at least later in the year.
Diarrhoea
Who do I see: Self Care/Community Pharmacist / GP if persists longer than 7 days or in a career dealing with food or caring for others
Advice: Search for your nearest community pharmacist. For advice message us through eConsult or book a telephone consultation to discuss the problem.
Diet / Lifestyle Changes
Who do I see: Self Care/Health Care Assistant
Advice: For advice message us through eConsult or book a telephone consultation to discuss the problem.
Dizziness
Who do I see: GP
Advice: For severe dizziness email the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or call reception 01689 826664 or for advice message us through eConsult or book a telephone consultation.
Dressings
Who do I see: Health Care Assistant / Practice Nurse
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment.
Ear Care / Ear Wax
Who do I see: Community Pharmacy / Practice Nurse
Advice: Search for your nearest community pharmacist. If you think you may need ear irrigation (‘syringing’) please speak to the practice who will advice you if this is necessary. Also please check the following information on NHS Choices.
Earache
Who do I see: GP/Community Pharmacy
Advice: For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00 or contact reception on 01689 826664
ECG
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment.
Eczema
Who do I see: Community Pharmacy / GP if persists for more than 4 weeks or is infected
Advice: Search for your nearest community pharmacist. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664 to make an appointment. For less urgent excema please message us through eConsult or book a routine telephone consultation or appointment if you need a physical examination.
Emergency Contraception
Who do I see: Community Pharmacy / Contraception Clinic / GP
Advice: Search for your nearest community pharmacist, or for you can email the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664
Eye Infection
Who do I see: Optometrist / Community Pharmacy / GP if persists for more than 7 days or if vision is impaired.
Advice: Search for your nearest community pharmacist, or for your nearest opticians. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine telephone consutation or appointment if you need a physical examination.
Fit Note (Sick Note)
Who do I see: Self certify first 7 days, then routine GP appointment
Advice: For advice message us through eConsult or book a telephone consultation to discuss the problem online, or contact reception on 01689 826664. If you have been discharged form hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools do not usually request a GP letter to confirm absence, this can be written by a parent or guardian.
Flu
Who do I see: Self care/Community Pharmacy / GP if it persists for more than 7 days or difficulty breathing
Advice: Search for your nearest community pharmacy. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine telephone consutation or appointment if you need a physical examination.
Flu Vaccine
Who do I see: Practice Nurse
Advice: If you are eligible for the influenza vaccine please have it with us not at a pharmacy – it helps us deliver our servicesto you and is safer. You can walk in Monday – Friday after 11:00 or book an appointment online, or contact reception on 01689 826664
Forms, Certificates and Medicals
Who do I see: Reception
Advice: A medical examination will be booked if necessary.
Completion of forms, certificates and medicals are not covered under the NHS. Payment for reports must accompany the request or appointment booking (i.e in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. Allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection. Please note we do not sign passport forms.
Fungal Infections
Who do I see: Community Pharmacy / GP if it persists
Advice: Search for your nearest community pharmacist. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine telephone consutation or appointment if you need a physical examination. Please book an appointment online, or contact reception on 01689 826664.
Genital Infections Including Herpes
Who do I see: Sexual Health Clinic / GP
Advice: Please visit your sexual health clinic. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine telephone consutation or appointment if you need a physical examination. Please book an appointment online, or contact reception on 01689 826664.
Hay Fever
Who do I see: Self Care/Community Pharmacy / Clinical Pharmacist at surgery
Advice: Search for your nearest community pharmacist. For advice message us through eConsult or book a telephone consultation online, or contact reception on 01689 826664.
Head Injuries
Who do I see: GP / Urgent Care Centre or A&E if severe
Advice: Please search for your nearest Urgent Care Centre, or search for your nearest community pharmacist. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine telephone consutation or appointment if you need a physical examination. Please book an appointment online, or contact reception on 01689 826664.
Headaches
Who do I see: GP
Advice: For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine telephone consutation or appointment if you need a physical examination. Please book an appointment online, or contact reception on 01689 826664. Find out more information at NHS Choices.
Holiday Cancellation Certificate
Who do I see: GP Surgery Receptionist
Advice: Please attend in person or post the documentation and payment. Holiday Cancellation forms are not covered by the NHS, there will be a charge for this service.
Payment for reports must accompany the request or booking (i.e in advance). Charges are aligned with the BMA’s guidelines. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery.
We ask that you allow up to 28 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Infected Wounds
Who do I see: Practice Nurse/GP
Advice: For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine telephone consutation or appointment if you need a physical examination. Please book an appointment online, or contact reception on 01689 826664.
Insect Bites
Who do I see: Community Pharmacy / GP or 111 if severely infected
Advice: Please search for your nearest community pharmacist. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine telephone consutation or appointment if you need a physical examination. Please book an appointment online, or contact reception on 01689 826664.
Insurance Reports
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medical Reports
Who do I see: GP Surgery Receptionist
Advice: Completion of forms, certificates and medicals are not covered under the NHS. Please read the form carefully and fill in and sign any parts that you need to complete before you bring the form to the surgery. We ask that you allow up to 21 days for the process to be completed, you will be contacted by phone when your form is ready for collection.
Medication Reviews
Who do I see: GP
Advice: Please book a telephone consultation online, or contact reception on 01689 826664 to make an appointment.
Missed Contraceptive / Emergency Contraception
Who do I see: Contraception Clinic/ Community Pharmacy/ GP
Advice: If you are under 25 you can get emergency contraception free from a selection of pharmacies in Bromley, Contraception Clinics and GPs. This service is also available for people over 25, however, you may have to pay. To find out more about the types of emergency contraception available, how soon you need to take it and where you can get it from please visit the Bromley Sexual Health services or email the Triage email or call reception on 01689 826664.
Moles
Who do I see: GP
Advice: For a GP, please book an appointment online, or contact reception on 01689 826664 to make an appointment. For advice message us through eConsult with photos.
Mouth Problems
Who do I see: Community Pharmacy / Dentist / GP for Dental abscess if not emergency dentist available
Advice: Please book an appointment with your dentist or find a dentist near you: NHS Find Dentist Services, or you may find your nearest community pharmacy. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine telephone consutation or appointment if you need a physical examination. Please book an appointment online, or contact reception on 01689 826664.
Nappy Rash
Who do I see: Self Care / Community Pharmacy
Advice: Please search for your nearest community pharmacist. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult
Neck Pain
Who do I see: Community Pharmacy / Crystal Palace Physio/ GP if it persists
Advice: Self-refer to Crystal Palace Physio: http://www.cppg.co.uk/self-refer.html 01689 88 77 10. For advice, message us through eConsult or book a telephone Consultion to discuss the problem. Please book an appointment online, or contact reception on 01689 826664.
Nosebleeds
Who do I see: 111 / Urgent Care if severe / GP if several episodes
Advice: Pinch nose (do not lean head back) and apply ice pack. Find out more information about nose bleeds. If concerned, you can ring 111, or search for your nearest Urgent Care Centre. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine phone consultation or appointment online, or contact reception on 01689 826664 if you need a physical examination.
Panic Attacks
Who do I see: Talk Together Bromley / GP
Advice: Please visit Talk Together Bromley, you can self refer here for IAPT services or please book a telephone appointment online, or contact reception on 01689 826664.
Passport Forms
Who do I see: We do not sign passport forms
Advice: Passport forms are not covered by the NHS. Find out more here.
Period Problems
Who do I see: GP
Advice: For advice message us through eConsult or book a telephone consultation to discuss the problem, book an appointment online, or contact reception on 01689 826664.
Phobias
Who do I see: Talk Together Bromley/ GP
Advice:Please visit Talk Together Bromley, you can self refer here for IAPT services. For advice message us through eConsult or book a telephone consultation to discuss the problem. Please book an appointment online, or contact reception on 01689 826664.
Pneumoccocal Vaccine
Who do I see: HCA /Practice Nurse
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment.
Prescription Queries
Who do I see: Community Pharmacy/GP
Advice: Please search for your nearest community pharmacist. For advice message us through eConsult or book a telephone consultation to discuss the problem. Please book an appointment online, or contact reception on 01689 826664 or email the Prescription Clerk on broccg.ballaterrx@nhs.net.
Rashes
Who do I see: Self Care/Community Pharmacy / GP if persists
Advice: Please search for your nearest community pharmacist. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine phone consultation or appointment online, or contact reception on 01689 826664 if you need a physical examination.
Rectal Problems
Who do I see: Community Pharmacy / GP if persists
Advice: Please search for your nearest community pharmacist. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine phone consultation or appointment online, or contact reception on 01689 826664 if you need a physical examination.
Removal of Stiches
Who do I see: Practice Nurse
Advice: Please book an appointment online in advance of when the stitches need to be removed or reviewed, or contact reception on 01689 826664 to make an appointment.
Ring Pessary
Who do I see: GP
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment.
Shingles Vaccine
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment.
Sick Note (Fit Note)
Who do I see: Self certify first 7 days, then routine GP appointment.
Advice: For advice message us through eConsult or book a telephone consultation to discuss the problem. Please book an appointment online, or contact reception on 01689 826664. If you have been discharged from hospital, your hospital team will issue any fit notes for the entire period of your recovery. Please contact the ward staff (even after discharge). Schools do not usually request a GP letter to confirm absence, this can be written by a parent or guardian.
Sinusitis
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine phone consultation or appointment online, or contact reception on 01689 826664 if you need a physical examination.
Skin Conditions
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine phone consultation or appointment online, or contact reception on 01689 826664 if you need a physical examination.
Sore Eyes
Who do I see: Optician / Community Pharmacy / GP if it persists
Advice: If severe, please go to Moorfields or Western Eye Hospital’s A&E departments. Please search for your nearest opticians or search for your nearest community pharmacist. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine phone consultation or appointment online, or contact reception on 01689 826664 if you need a physical examination.
Sore Penis
Who do I see: Sexual Health Clinics / GP if it persists
Advice: Please visit Sexual Health Bromley website. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine phone consultation or appointment online, or contact reception on 01689 826664 if you need a physical examination.
Sore Throat
Who do I see: Community Pharmacy / GP if it persists
Advice: Please search for your nearest community pharmacist. For severe symptoms please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For less urgent symptoms please message us with photos through eConsult or book a routine phone consultation or appointment online, or contact reception on 01689 826664 if you need a physical examination.
Spirometry Testing
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment.
Tetanus Injection
Who do I see: Practice Nurse
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment.
Travel Vaccinations
Who do I see: Practice Nurse
Advice: Please book at least 2 months before travelling and either book an appointment online, or contact reception on 01689 826664 to make an appointment.
Urine Infections
Who do I see: GP
Advice: For children and over 65’s drop off a sample and ask reception for a call back, for others please telephone for a call back.
Verrucae
Who do I see: Community Pharmacy / GP if longer than 3 months
Advice: Please search for your nearest community pharmacist. For advice message us through eConsult or book a telephone consultation to discuss the problem. Please book an appointment online , or contact reception on 01689 826664.
Vitamin B12 Injection
Who do I see: HCA / Practice Nurse
Advice: If you have been told by a GP that you need B12 injection please book an appointment online, or contact reception on 01689 826664 to make an appointment.
Vomiting
Who do I see: Community Pharmacy / GP / 111
Advice: Please search for your nearest community pharmacist. For babies and toddlers, or if it persists longer than 1 week in children and adults, please email and send photos and a history to the Triage email broccg.ballatertriage@nhs.net (read Monday – Friday 08:00 – 10:00) or contact reception on 01689 826664. For non urgent symptoms please message us with photos through eConsult or book a routine phone consultation or appointment online, or contact reception on 01689 826664 if you need a physical examination.
Warfarin Monitoring
Who do I see: Health Care Assistant / Practice Nurse
Advice: Please book an appointment online, or contact reception on 01689 826664 to make an appointment.
Warts
Who do I see: Community Pharmacy / GP
Advice: Please search for your nearest community pharmacist. For advice message us through eConsult or book a telephone consultation to discuss the problem You can book an appointment by booking online, or contacting reception on 01689 826664.
